FAQ

Frequently Asked Questions

We partner with hospitals, psychiatric and behavioral health programs, home health and hospice agencies, nursing care centers, residential treatment centers, DME providers, and community-based behavioral health programs.

Accreditation project planning, readiness assessments, mock surveys (onsite or virtual), gap analysis, corrective action planning, policy & procedure development, staff training, post-survey support, RCA/sentinel event facilitation, and ongoing compliance retainers.

Our leadership are former Associate Directors from The Joint Commission Standards & Interpretation Group — we bring insider-level understanding of how standards are interpreted and applied in the field. We combine that perspective with practical implementation support so you get both the “what” and the “how.”

No reputable consultant can guarantee accreditation outcomes. What we do guarantee is expert, evidence-based guidance, practical solutions, and measurable readiness improvements that significantly reduce survey risk.

Yes. We will execute a BAA or other confidentiality agreement when engagement requires access to PHI or confidential client data.

We typically begin with an intake call within 48 hours. Timeline to a first deliverable depends on scope — a focused gap analysis or readiness call can be completed in 1–2 weeks; mock surveys and larger projects vary by size and complexity.

Yes. We offer virtual assessments and remote mock tracers as well as onsite services. We tailor the format to your needs, risk level, and budget.

Pricing varies by service, scope, and program type. We offer fixed-fee packages for common services (e.g., mock survey + CAP) and retainers for ongoing support. Contact us for a tailored proposal and transparent fee schedule.

Yes. We provide rapid-response support for complaint-driven surveys, including triage, document packaging, staff interview coaching, RCA facilitation, and CAP drafting.

Absolutely. We design and deliver customized training — from short micro-learning modules to full-day workshops for leadership, clinical staff, and surveyor-style trainers.

Yes. Deliverables include prioritized gap reports, CAP templates, policy drafts, training materials, and evidence submission packages — all provided in editable formats.

We work with organizations of all sizes. Our services scale from small home-care agencies to multi-site behavioral health systems.

We use secure file transfer (SFTP/secure cloud), role-based access, encryption, and limited access controls. We also sign BAAs and follow HIPAA security best practices.

Typical client outcomes include clearer policy alignment, reduced citation risk, improved documentation quality, faster evidence assembly during surveys, and stronger staff readiness. We measure outcomes with agreed KPIs and regular reporting.

Yes. We provide workflow redesign, policy alignment, change management, and survey readiness support for EHR migrations and documentation transitions.

Yes — we can provide client references and anonymized case studies upon request.

Email or call us to schedule a 30-minute, no-obligation readiness conversation. We’ll assess your immediate needs and recommend a clear next step (rapid gap analysis, mock survey, or proposal for a customized engagement).